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Details
| Material Type: | Internet resource |
|---|---|
| Document Type: | Book, Internet Resource |
| All Authors / Contributors: |
Gini Graham Scott |
| ISBN: | 9780814480632 0814480632 |
| OCLC Number: | 123968477 |
| Description: | xiii, 226 p. : ill. ; 23 cm. |
| Contents: | Managing conflict with the ERI model -- Dealing with the emotions -- Using your reason -- Working with your intuition -- Recognizing the reasons for a conflict -- Dealing with your own angers and fears -- Avoiding the responsibility trap -- Overcoming conflicts through better communication -- Understanding the different conflict styles -- Choosing the best conflict style -- Negotiating win-win solutions -- Learning to deal with difficult people -- Coming up with alternatives and solutions -- Turning your conflicts into creative opportunities. |
| Responsibility: | Gini Graham Scott. |
| More information: |
Reviews
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Publisher Synopsis
"Gini Graham Scott takes the mystery out of why we have conflicts and provides a straightforward way to approach conflicts. When I got to the section on four ways of dealing with conflicts -- avoiding, accommodating, collaborating, and confronting -- I could recall instances of each type in my own life and better understand why they unfolded the way they did. The book almost made me long for a conflict to try out its theories -- pretty impressive since I'm generally an 'avoider.'" --Marci Alboher, "Shifting Careers" New York Times Blog
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