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  E-mail Message: I thought you might be interested in this item at http://pcc.worldcat.org/oclc/123968477 Title: Disagreements, disputes, and all-out war : 3 simple steps for dealing with any kind of conflict Author: Gini Graham Scott Publisher: New York : AMACOM, ©2008. ISBN/ISSN: 9780814480632 0814480632 OCLC:123968477

  
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Subjects

• Conflict management.
• Interpersonal conflict.
• Conflict (Psychology)

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Disagreements, disputes, and all-out war : 3 simple steps for dealing with any kind of conflict

Author:	Gini Graham Scott
Publisher:	New York : AMACOM, ©2008.
Edition/Format:	Book : EnglishView all editions and formats
Summary:	The potential for conflict exists in every interaction. But when one doesn't know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive situations. This guide shows readers how to identify the reason for the conflict, recognize and control the emotional factors, and find the best solution.  Read more...